I’m really pleased to say that AKS have just won The British Property Award for Derby! (Suburbs).
I’ve always been far more focused on customer feedback over awards but I have to admit I was genuinely delighted when I found out we’d won!
It’s a great testament to the team that I’ve been lucky enough to build and we simply wouldn’t be where we are now without the huge support we’ve received from our customers and the people who take the time to follow and support us on our social media channels.
I’m also noticing a few more of our competitor agents removing their restrictive tie-in periods so I like to think we’ve had an impact on improving the standards of estate agency in our area.
We’re nowhere near finished yet and are on a mission to continually improve what we do, add to our huge bank of 5* reviews and help as many people as we can have the best possible moving experience.
Thanks for reading and if you’re one of the many to have supported us so far than a special thank-you from me and my family to you.
Andrew
(If you are super interested in these things then there is more information below from the awards organisers about the awards and their judging process).
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency
awards providers as they do not charge to enter. This has enabled their award to be
structured in a manner that ensures maximum participation, on average judging over
90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to
obtain a balanced overview of their customer service levels. The judging criteria is
periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards have been
specifically designed to be attainable to all agents, removing common barriers to entry,
such as cost, to ensure that we have the most inclusive awards. Our awards have also
been designed to remove any opportunity for bias or manipulation. If an agent has been
attributed with one of our awards, it is simply down to the fantastic customer service
levels that they have demonstrated across a prolonged period of time. Winning agents
should be proud that their customer service levels provide a benchmark for their local,
regional and national competition”.
